Letter from the President: Jeffrey Bauer

Despite its technical nature, aviation insurance is at its core, a service business, and account service can make or break your experience with a broker. For that reason, NationAir is committed to providing a high quality, personal service experience.

As a fellow consumer who has endured personal horrors with call centers and automated systems, I assure you I will never permit either method at NationAir. We do NOT—I repeat, NOT—run a call center and never will. You will always enjoy the benefits of a specific account executive, and will hear an accomplished professional answering the phone instead of a machine.

Everyday service is the most important aspect of NationAir's relationship with our clients. Most of you interact more frequently with your account executive than your broker. That's why we place so much emphasis on the quality and training of our account executives. Our 21 account executives—13 for commercial accounts and 8 in our light aircraft branch—comprise the backbone of our company. As a group, these professionals average almost 20 years of aviation insurance experience. I receive more compliments about them than our broker sales force, and for good reason. They are, without a doubt, the most professional, knowledgeable service team of any aviation insurance broker.

Leading this hard-working team are Service Center Manager Kris Campton and Light Aircraft Operations Manager Vicki Estes. Through their leadership, our account executives enjoy the resources necessary to do their best for our clients. This includes monthly training and roundtable discussions of current developments in aviation insurance to hone their already formidable professional skills. Our account executives also attend our industry's major trade shows to meet you in person and keep ahead of industry trends.

Our account executives understand the value of your time, so they strive to respond to your inquiries as soon as possible. We empower them to communicate and solve problems quickly. Our service team enjoys a well-deserved reputation for integrity and experience with the underwriting community. Because of the respect they command, underwriters give your service requests a high priority.

We also have created a system that assures consistent service via a system of backups and emergency response. Believe it or not, many aviation brokers still rely on old-fashioned paper files, which means clients can only get quality service if someone is holding all that paper in their hands. And as we know, you rarely need your insurance during business hours when your account exec is on hand.

As a result, NationAir upgraded to a web-based file system, so any one of the professionals who assist you can access your account information whenever necessary. Along with this paperless system, our formalized network of backup service team members guarantees rapid, quality service for you in case your account executive is sick, on vacation, traveling, or otherwise unavailable.

But these backups are only that—backups. A long-term, personal relationship with an experienced professional is vital to the success of your account service. Computers will never replace the personal touch on which we stake our reputation. We value our relationship with you too much.

As always, I would welcome your feedback, particularly on your service experience.

Jeff Bauer

ABOUT NATIONAIR

PRESIDENT’S MESSAGE >>
Jeffrey Bauer, president of NationAir, discusses the company's leadership in the industry.

OUR TEAM >>
Contact the NationAir representative that covers your region of the country or type of insurance.

STRATEGIC PARTNERS >>
NationAir is proud to recommend our strategic partners: reputable specialists serving the aviation community.

CLAIMS & SAFETY ADVISOR >>
Our claims and safety advisor is here to assist our clients in complex or otherwise unusual claims with the insurance company.

ACCOUNT EXECUTIVES >>
Our account executives handle day-to-day issues and inquiries. More than just a friendly voice on the phone, they are certified professionals with decades of experience.

PROPERTY & CASUALTY >>
As part of NationAir's commitment to providing the full spectrum of risk management services and insurance solutions, NationAir provides additional property and casualty lines of coverage.

NATIONAIR CAREERS >>
We hire only the best and the brightest people who want to work with the industry leader.

HISTORY >>
As one of the oldest and largest aviation insurance firms, we have a proud and distinguished history.

RESOURCES >>
A collection of information and ideas to help you make the best choices in aviation insurance.

UNDERWRITING COMPANIES >>
NationAir's clout with the world's leading underwriters is your assurance of the best rates and coverage.

NEWSLETTER >>
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